Reservation Policies


Kolea 8A Reservation & Cancellation Policy

Security Deposit

The security deposit is $500; it will be refunded within 45 days after your stay is completed, subject to inspection. In case of any damage, a fee may be charged and deducted from your deposit.
Taxes

In addition to nightly rental rates, as an owner, I am required by Hawaii State law to collect taxes. These are a 4.1667% Hawaii State General Exercise Tax (GET) and a 10.25% Hawaii State Transient Accommodations Tax (TAT). These taxes total 14.4167%, and are due on the total rental amount, excluding security deposit.

Cleaning Fees

Cleaning fees are a pass-through expense. A full cleaning or check-out cleaning is $250 plus Hawaii GET tax (4.1667%). For stays of longer than 13 nights, I require interim cleanings, once every 7 nights until one week before departure. Interim cleanings are in addition to the check-out cleaning. Fees range from $65-$95 plus tax for this service. Interim cleanings include cleaning the villa, fresh towels, and making beds (but not changing sheets). You may arrange for a full cleaning (interim cleaning + fresh sheets), which costs roughly $150 plus tax.

Payment

I accept cashier’s checks, personal checks, or PayPal which will incur a credit card charge. The initial deposit is due within 10 days of reserving the villa. The final full payment is due 60 days before arrival. Please note that third party charges (such as cleaning fees) are subject to change without notice. However, these will be fixed & unchangeable after I receive your final payment.

Cancellation*

Reservations that are canceled for any reason prior to 60 days before arrival are assessed a fee of $100 plus 3% of all money paid prior to the cancellation date.

If your reservation is paid in full and you cancel less than 60 days before your scheduled arrival (90 days for Holiday Season), and I can re-rent the villa, I will prorate a refund to you. If I cannot re-rent the villa, I will retain all rental payments, except for cleaning fees and security deposit (assuming cancellation is made prior to arrival). After arrival there are no refunds for any reason.

No Shows/Early Departures

Subject to full forfeiture.

Check-In/Check-Out

I generally cannot accommodate early check-ins or late check-outs requests because I often have guests departing and arriving on the same day. My housekeeper needs time between guests to properly clean the villa. If you want a guaranteed late departure time, you will have to reserve an “extra” nights’ stay. Before your arrival, I will e-mail you directions and check-in information.

Check-In Time is 4 p.m.
Check-Out Time is 11 a.m.

Pets

Pets are not allowed.

No Smoking

All villas at Kolea are strictly NON-SMOKING, which includes both inside and outside areas. There are NO exceptions! Violators will forfeit their entire security deposit.

Housekeeping

Before your arrival, your vacation villa will be cleaned and furnished with fresh linens, towels, and supplies. One set for the maximum occupancy of the property is provided. Daily housekeeping is NOT included but is usually available upon request for an additional fee. There is a washer/dryer in the villa for your convenience.

Supplies

Starter sets of soaps; toilet paper and paper towels are provided. You may want to bring or locally purchase additional supplies to last your entire stay.

Keys and what to leave in villa

No keys! I have an electronic door lock system. I will provide you with your own personal code in the check-in documents. If you choose to use the garage door opener, please make sure to leave it behind when you depart! You will be assessed a $200 charge on your security deposit if it is not left in the villa. Two Beach Club access keycards are in the villa for your use. There will be a $100 charge for each missing Beach Club access card.

Parking

The maximum number of vehicles is two per villa. My three-bedroom unit has a private garage available for one small/medium car. There is plenty of outside parking available around the complex.

Occupancy

Maximum Occupancy is six people and is strictly enforced.

Travel Insurance

We strongly recommend you secure your vacation reservation with travel insurance. Please see our website for details or call your travel professional for information on travel insurance.

Mahalo and Enjoy,

Carole Anderson

Updated: 2018-2019 rental season